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Leema Contact Center

Leema Contact Center currently operates 260 counselor seats in the Leema Building offering extensive service including CRM, ASP and other related service to meet the diverse customer needs.

 

Contact Center Information

  • Location: Leema Building (2F) in Seoul

  • Counselor Seats: 260 seats

  • Facilities: Server Room, Training Room, Computer Training Room, Counselor Lounge

  • Clients: News Media, Financial Institutions, Insurance Companies, Logistics Companies

 

Services and Benefits

Accumulated experience and know-how

  • Diversified experience in contact center service, since 2003, for news media, financial institutions, home-shopping companies, door-to-door delivery service companies

  • Service includes contact center consulting, operating and simply offering ASP (Application Service Provider) service

Operation and security system

  • Leema Contact Center is equipped with extensive system comprising PBX (Private Branch Exchange), CTI (Computer Telephony Integration), IVR (Interactive Voice Response), PDS (Predictive Dialing System), etc.

  • Power supply for all equipment including computer server is backed up by UPS (Uninterruptible Power Supply) and generator

Manpower

  • Location of Leema Contact Center at the premier class office building, Leema Building, in the center of Seoul city enables timely recruiting of the necessary manpower with minimum turnover

  • A subsidiary recruiting company, Gargantuan Co., Ltd., supports the necessary recruiting work